1. Refund Policy Overview

We are committed to providing high-quality products and services. If you are not satisfied with your purchase, we offer a refund service to ensure a worry-free shopping experience.

  1. Refund Request Conditions
    Customers can request a refund within 30 days of receiving the goods.

The goods must be unused and in their original packaging (including all accessories and instructions).

Specific items may not be eligible for a refund; please carefully review the product description at the time of purchase.

  1. Refund Request Process
    Please contact us via our customer service email (mytheme@smallhooks.com), providing your order number and the reason for your refund request.

Our customer service team will reply to you within 24 hours, providing a return address and further guidance.

  1. Return Shipping Costs
    Return shipping costs are borne by the customer unless the goods are defective or the wrong item was sent.

We recommend using a trackable shipping method to return goods to avoid loss.

  1. Refund Processing Time
    Once we receive the returned goods and confirm that they meet the refund conditions, we will process the refund within 5-7 business days.

Refunds will be returned to the original payment method; processing time may vary depending on the payment platform.

  1. Non-Refundable Terms

Items will not be refunded in the following situations:

Items with opened or damaged packaging.

Items that have exceeded the return period.

Items that have been visibly used.

  1. Customer Service

For any questions regarding our refund policy, please feel free to contact our customer service team. We are dedicated to assisting you and ensuring your issue is resolved satisfactorily.